Frequently Asked Questions

You can book a ride through our website by clicking the "Book Your Ride" button, calling us directly at our phone number, or sending us an email. We recommend booking in advance, especially for airport transfers and special events, to ensure availability.

We offer a fleet of premium black cars including luxury sedans, SUVs, and limousines. All our vehicles are late-model, meticulously maintained, and equipped with modern amenities for your comfort.

Yes! Airport transfers are one of our specialties. We monitor flight schedules to ensure timely pickups, and our chauffeurs are familiar with all major airports in the area. We provide meet-and-greet service and assistance with luggage.

Absolutely. All our chauffeurs are professionally licensed, fully insured, and undergo thorough background checks. They are trained in customer service, safe driving practices, and maintain a professional appearance at all times.

We understand that plans change. Cancellations made 24 hours or more in advance receive a full refund. Cancellations within 24 hours may be subject to a cancellation fee. Please contact us as soon as possible if you need to modify or cancel your reservation.

Our pricing is based on factors including distance, vehicle type, time of service, and any special requests. We offer transparent, upfront pricing with no hidden fees. You can request a quote through our website or contact us directly for detailed pricing information.

Our vehicles come equipped with premium amenities including leather seating, climate control, complimentary bottled water, Wi-Fi, device charging ports, and privacy partitions in select vehicles. We can also accommodate special requests for your comfort.

Yes, we specialize in corporate transportation services including executive travel, roadshows, client entertainment, and conference transportation. We can create customized solutions for your business needs and offer corporate accounts with flexible billing.

We accept all major credit cards, debit cards, and can arrange invoicing for corporate accounts. Payment can be made at the time of booking or after your ride, depending on your preference and service type.

We provide black car transportation throughout the greater metropolitan area and surrounding regions. For long-distance trips or out-of-area service, please contact us to discuss your needs and we'll do our best to accommodate you.

Yes, if you've had a positive experience with one of our chauffeurs, you can request them for future bookings. We'll do our best to accommodate your preference based on availability and scheduling.

Gratuity is not automatically included in our pricing. Tips are appreciated for exceptional service and can be added to your payment or given directly to your chauffeur. A standard gratuity is 15-20% of the fare.